Top 5 Customer Experience Podcasts

Published on: 12 October 2020 Last Updated on: 29 May 2021

We’re seeing increased digital penetration, rising competition for the same target audiences, and consumers with extremely high expectations. Right from the first time a consumer interacts with branded content on social media to the time they become a return customer, everything depends on customer experience.

Every vertical of your organization needs to build on the customer experience. From upskilling your customer to encouraging your team to listen to customer experience podcasts, businesses should be looking to learn and improve the ecosystem at every opportunity.

In this article, we are looking at the top five customer experience podcasts and how they can help brands. However, before we begin, let us look at how podcasts are redefining customer experience.

Customer Experience Podcasts: What are they?

In the past few years, many businesses have started to realize that for customers it’s all about the experience. Numerous other competitors are offering the same product or service at the same price points. Why then should consumers choose one over the other?

This is where brands need to evolve a highly productive customer experience process. A customer experience podcast (CX Podcast) is a great way to help brand personnel understand the ins and outs of creating a successful strategy.

These podcasts are hosted by brands that work on customer analytics software products. You can also find a lot of CX thought leaders and experts offer podcasts to help brands and aspiring professionals. Most of the content of these podcasts revolves around insights and inspirations to chart the perfect customer journeys.

In the following section, we spoke to industry leaders and multiple brands and created a list of the top 5 customer experience podcasts in the industry.

List of 5 Best Customer Experience Podcasts

1. SentiSum’s Podcast

SentiSum’s Podcast finds leaders in e-commerce, customer experience, and customer service and gets them to tell their stories. With an aim to unearth radically different ideas and to drive forward the customer experience space, the SentiSum podcast is a must-listen for CX leaders. SentiSum has been able to get together some of the brightest minds in the industry including Augie Ray from Gartner and Sean Mckee from Schuh. Their insights into how businesses need to be informed and take the appropriate decisions and steps are inspiring to say the least.

2. The Active Campaign Podcast

As you might know, Active Campaign is a leader in email marketing and sales automation among other things. Active Campaign’s podcasts offer real-time customer stories of their successful campaigns. While some insights are great, others look to push the brand name forcibly into the discourse. This tends to take away all the attention from learning and knowing about customer experience, to simply be just another promotion tool.

3. C-Space Podcast

C-Space CEO, Charles Trevail is one of the leading names in the CX podcast world. The success of the podcast is primarily due to the fact that it concentrates squarely on the consumer. The podcast talks about how consumers think about brands. This kind of reverse engineering of sorts helps brands understand consumers better. Routine interactions with business leaders, intelligentsia, and marketing studies create decent episodes.

4. (A) Podcast Series

One of the best things about (A) podcasts is its emphasis on new technology. The episodes on the podcast are routinely intertwined with new tech like Artificial Intelligence, Machine Learning, etc. The podcasts also show the influence of these in business areas like Chatbots, Content Marketing strategies, CRM, etc. While all this information is great to have, it can sometimes drift away from offering solutions to CX issues and problems.

5. Roger Dooley’s Brainfluence Podcast

Roger Dooley is a persuasion expert, who deals in complex neuroscience, brain-behavior, and psychology. This helps brands to understand CX from a biological and psychological standpoint. Roger Dooley frequently invites industry thought leaders and intertwines great discussions blending software, innovation, automation with human behavioral analysis. The podcasts are insightful, inspiring, and can help you understand human behavior.

The Final Word

There is a reason why brands like Coca-Cola, Nike, Apple, and others focus and invest billions of dollars in enriching customer experiences. They understand that giving the right experience to a customer can help in creating lifelong repeat ones.

This does not only help in contributing to repeat purchases (sales) but also puts out a great word about the brand. If you are a business looking to engage with CX on a greater level, you can start asking your team members to listen to the above-mentioned five podcasts.

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Abdul Aziz Mondol

Abdul Aziz Mondol is a professional blogger who is having a colossal interest in writing blogs and other jones of calligraphies. In terms of his professional commitments, he loves to share content related to business, finance, technology, and the gaming niche.

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Discover the Gift of Safekeeping: Justin, TX’s Spring RV Storage Bonanza

Nestled in the heart of Texas, Justin, TX, is a town that comes alive with the spirit of spring. From blossoming flowers to the warmth of a community that thrives on togetherness, it's a place where the season's beauty is palpable. Amidst all this vibrant energy, there's a hidden gem that not everyone knows about Justin, TX's RV Storage Bonanza. This post will delve into such Spring RV Storage Bonanza promotions in JustinTX and explore why they're creating a buzz among RV owners in the city. A Spring Oasis for Your Recreational Vehicle Imagine cruising into Justin, TX, with your beloved RV to soak in the vibrant spring atmosphere. The aroma of fresh blooms fills the air, and the town's streets are alive with the season's energy. But where can you safely park your vehicle while you enjoy the springtime festivities? That's where Justin's RV Storage Bonanza comes into play. This service offers recreational vehicle owners the perfect solution for safeguarding their cherished vehicles during spring. With spacious, secure, and well-maintained storage facilities, you can rest assured that your recreational automobile will be in top-notch condition when you return. There is no need to worry about the elements or potential damage while you're out enjoying springtime activities. Unbeatable Promotional Offers The Spring Recreational Vehicle Storage in Justin, TX, isn't just about safekeeping; it's also about value. This season, they've rolled out unbeatable promotional offers that make it an even more attractive proposition for RV owners. These promotions include special discounted rates, complimentary maintenance services, and even free spring-themed RV decorations. By taking advantage of these offers, vehicle owners can enjoy significant cost savings while protecting their RVs from potential hazards. It's like getting a gift of peace of mind and savings. Hassle-Free Convenience One of the standout features of such storage services is its hassle-free convenience. RV owners can easily drop off their vehicles, knowing the process is streamlined and efficient. The knowledgeable and friendly staff are constantly yearning to help, ensuring a smooth and welcoming experience from start to finish. Moreover, such exclusive storage promotions in Justin, TX, show that they understand the value of time, especially during the busy spring season. The services offer flexible access hours, so you can retrieve your vehicle whenever it suits your schedule. Therefore, whether you want to embark on a spontaneous spring road trip or simply need access to your RV during your stay in Justin, convenience is a top priority. Best RV Storage Hacks You Must Know In 2024! Before you go looking for various RV Storage bonanza offers in Justin, Texas, you must learn some essential RV storage hacks. These hacks will save you a lot of money and prevent future damages to your previous RV. Therefore, learn how to do these RV storage hacks first: 1. Remove Food And Debris The first thing that you must ensure is that there are no food and debris inside your RV. Since your RV will be in storage for some time, you must ensure that there are no food particles inside. It’s essential to do so since food debris attracts a lot of dust, mold, ants, cockroaches, and various types of pests. Therefore, before you leave your RV, ensure you clean your interiors thoroughly. Therefore, clean the floors, especially hide parts under the carpet, couch, chairs, and more. 2. Prevent Pests Not only are RVs amazing recreational homes on wheels for you, but they can be the same for various pests and rodents as well. Therefore, to prevent a breeding home invasion by pests inside your RV, here are three tips for you: You can sprinkle Borax around your RV’s perimeter to prevent insects from getting in. Try coating your plumbing and electric lines with dish detergent to prevent rodents (mice, rats, squirrels) from climbing them up and down. If you have a mice invasion inside your RV, try soaking cotton balls with essential soils to keep them at bay. Don’t forget to close all doors and windows! 3. Clean Your RV’s Interiors And Exteriors As mentioned earlier, cleaning the interiors and exteriors of your RV storage is essential. This is because not removing any built-up dust can lead to a build-up of harmful fungi and make it a nesting place for small insects and pests. Therefore, try spraying diluted bleach solution on your floors and inside your refrigerator. This will prevent any form of mold build-up. In addition, you should also wash and wax your RV’s exteriors so that it looks new and shiny, even if it’s quite old. Moreover, you don't have to clean the exterior when you take your RV out of RV storage! 4. Avoid Build-Up Of Moisture Moisture build-up in and around your RV can be detrimental to its condition. Therefore, whenever you are choosing an RV storage solution in Justin, Texas, you must ensure that your RV storage facility is well-maintained and kept dry 24/7. In addition, for more protection, you can install a roof vent that helps the built-up moisture inside to escape, keeping your RV’s interiors warm and cozy. Moreover, you can try keeping gel packs inside that absorb moisture. 5. Detach Your RV Battery Even if you keep your vehicle inside an RV storage, always disconnect its batteries. In case you do not know - your RV will draw power from your battery passively even if it’s not in use. Therefore, disconnect your battery manually so that you have some battery left to use the RV when you take it out of RV storage. 6. Cover All Tires Do you want to see a flat tire when you take your vehicle out of RV storage? Or worse, you see your RV missing because someone else came in and took it out for a ride. Therefore, remember to cover your RV tires before you leave since keeping them static can cause lots of mishaps later on. Conclusion Amid all the springtime excitement, Justin, TX's Recreational Vehicle or RV Storage Bonanza is a unique and valuable offering for RV owners. It provides a safe and secure haven for your vehicle, offers unbeatable promotional deals, and ensures hassle-free convenience. As you immerse yourself in the joys of spring in Justin, you can have peace of mind, knowing that your cherished RV is being cared for. So, whether you're a resident looking to make the most of the spring season or an out-of-town visitor eager to experience the magic of Justin, consider the gift of safekeeping for your automobile. Therefore, discover the Spring RV Storage Bonanza in Justin, TX, and make this season memorable for you and your RV. Read Also: Important Things to Transport during a Relocation The Latest Way of Transportation: Electric Motor Scooters Seven Great Reasons to Use a Car Transportation Company

7 Tools Your Business Can Utilize to Simplify the Customer Onboarding

In the current customer-centric business environment, a poor Customer Onboarding experience can easily kill growth prospects and jeopardize the survival of a business. Customer Onboarding helps define the early relationship between clients and businesses. B2B SaaS enterprises can use Customer Onboarding strategies to gain a competitive market advantage and promote customer service and retention. According to Smartsheet, an effective Customer Onboarding plan requires a proper understanding of customer needs, support analytics, and a statement identifying causes of customer defection or discontent. Support analytics give business proprietors an intuitive understanding of the customer persona, among other valuable insights. While serving customers, enterprises also need to avoid information overload and underestimating the power of providing basic customer service. The services should be provided without overpromising something that a business cannot deliver; avoiding the use of complex pricing structures and delaying responses to customer queries. Customer Onboarding is a journey that takes a lot of resources and effort to perfect. According to the Entrepreneur, SaaS-based entities can simply the Customer Onboarding process using the following strategies: Use personalized welcome greetings and messages – personal attention can make or break the Customer Onboarding campaign. You can start your offline engagement with a greeting or personalized welcome if you are working online. The other strategies include calling the name of the customer or company when communicating and issuing bonus materials like eBooks. 7 Tools Your Business Can Utilize to Simplify the Customer Onboarding: 1. Product demonstration: If your customers know your product, but do not know how to use it. You need to step up and give a demonstration. This can be done using a short video program that demonstrates how the product works. Alternatively, you can provide a features guide to enlighten your customers. 2. Define your milestones: You can benchmark the progress the business is making by setting the goals you want your customers to achieve. You must ensure your team fully understands the customer’s objectives and how the service is helping them achieve their goals. You can start by creating a progression checklist highlighting the goals. 3. Submit useful content: Besides the SaaS product, your content is a very crucial component in the Customer Onboarding equation. The content can help you add value to your product and transform you into a trusted advisor. Remember, good content is one that is realistic, objective, and helps solve customer concerns. 4. Offer assistance: Customer assistance is best exhibited through customer service. Being an integral component of a business, good customer service can help a business grow its client base, breed satisfaction, and strengthen relationships. The service can be offered using phone, email, and live chat service. 5. Showcase successful examples: Everybody wants to be associated with success; the same applies to customers. If you are selling a product or service, it is highly advisable to attach success stories to show customers that your product is actually working. The strategy can also go a long way to inspire customers to try your product and positively amplify your brand. 6. Ensure frequent follow-up: Regular follow-ups are crucial in any marketing campaign because they can help a business retain customers, grow revenue and speak more personally to the customers. Away from the initial pomp and optimism that often characterize the Customer Onboarding process, the latter stages of selling also need to be strengthened to steady the ship all through the process. 7. Looking for Best SaaS Customer Onboarding Experience; Try User IQ's Platform! The highly transformative User IQ's Platform makes it easy to analyze user activity and guide the user to value. For enhanced user adoption, the platform offers boundless customer engagement. Businesses looking to grow their reach in terms of smart marketing and revenue will be glad to know that the Customer Onboarding process is enhanced with access to in-app creators and personal segmented tutorials. The multifaceted User IQ's Platform engages seamlessly with other popular platforms such as Salesforce, Gainsight, and Zendesk. Read Also : Not All Customers Are Always Right How To Write And Design An Article That Attracts New Customers To Your Business

How You Can Invest In Your Small Business

Many small business owners crave growth and dream of running a successful company, but many of those same people struggle to invest in their dreams. It may require all of your time and energy simply to keep the company running, so how can you effectively plan for the future? You don't have to commit to any overhauls right now, and you may find that even small improvements result in immediate and obvious improvements. If you lack confidence in your company or your abilities, here are some ways you can invest in your small business and finally reach your goals. Business Loans Many of the tactics that will help small businesses grow require money to even think about implementing. When you own a small company, chances are you've already invested a lot of your own personal assets into the business and aren't in a position to contribute more. A business loan can help you meet a variety of your goals if you've got a healthy financial history and a stellar business plan. Make sure you do your research, because you might qualify for special programs like minority business loans. New Suppliers If you're looking to improve your products, you might want to start with your suppliers. Everyone wants the lowest price for the highest quantity of the best products, but many small businesses have to pick and choose their priorities. For example, they can choose the lowest price and get more products, but the quality might suffer. Or they want the best products for the lowest price and can't afford to buy in higher quantities. Your supply chain has an impact on every area of your business, so branching out and establishing relationships with new suppliers can make a big impact. New Employees The idea can make some business owners nervous, but having extra help can change the way you perform daily operations. Maybe you're looking for a specialist who can help you with marketing. Maybe you need help interacting with customers or packing orders. Maybe you just don't want to do all the boring, pesky little tasks that are essential to the company's survival. You can hire a new employee, but you can also outsource or hire someone to work a few hours here and there instead of every day. Marketing consultants and customer relations services are very popular, for example. Specialized Training If you want to get ahead of your competition and keep an eye on industry trends, you should consider investing in specialized training and furthering your education. There are numerous ways you can do this. You can take a course, attend a training session in person, read books, and attend industry events like conferences and conventions. This will require taking some time away from your company, but you're likely to receive enough valuable experiences to make up for the time away. In addition to learning new skills, you can network with others in your niche and brainstorm with people who intimately understand your industry. After a few days away, you can come back home inspired and ready to try something new. Diversified Products And Services It's easy for businesses to become stagnant if they only offer the same products and services year after year. Consistency is great, but adding something new and exciting is how you're going to keep your loyal customers interested and draw in potential new customers. You don't have to come up with an entirely new product line, either. Sometimes one or two new products is enough to drum up some excitement. You can also get creative and utilize products you already have. Creating the same product in new colors, flavors, scents, or sizes is a great way to start experimenting without opening yourself up to extreme risks. Running a small business is a lot of work, so it can feel impossible to implement new tactics and pursue new goals. Just remember that there are strategies you can take advantage of to invest in your company and see real growth on your own timeline. Try to know as much about the market as possible, where to invest and opportunities it can provide. If required, also take help from professionals like the Singapore venture capital. Read Also: Master’s In Business Analytics: Is It Worth The Effort? Your Business Needs Marketing To Survive – Here’s Why Content Marketing Campaign Strategy For Small Business

Top 5 Customer Experience Podcasts

Customer Experience Podcasts: What are they?